Customer Retention http://www.jellycast.com A three part to guide to retaining your most valuable assets, your customers! en-PI http://creativecommons.org/licenses/by/2.0/ JellyCast http://www.jellycast.com AR1961@gmail.com (mercurifinance) Education Thu, 03 Dec 2009 10:30:48 +0000 Thu, 03 Dec 2009 10:30:48 +0000 mercurifinance mercurifinance AR1961@gmail.com podcast No No A three part to guide to retaining your most valuable assets, your customers! Mercuri International's Head of Finance and Professional Services Richard Higham gives essential tips on customer retention to help organisations to prosper in difficult trading conditions. This short series of podcasts gives organisations the main components of a plan to maximise the value of their customer base. Customer Sevice https://mercurifinance.jellycast.com/node/39 In order to retain customers it is essential to maintain high levels of customer satisfaction. International Sector Head, Finance and Professional Services Richard Higham explains the elements of customer service that can really make a difference to your ability to retain customers. Thu, 03 Dec 2009 10:56:09 +0000 Content https://mercurifinance.jellycast.com/node/39 jellycast https://mercurifinance.jellycast.com/node/39 No Podcast 00:15:13 Active Selling https://mercurifinance.jellycast.com/node/38 An effective customer retention approach must include a vigorous Active Selling campaign. In this episode Richard Higham explains how to plan selling activity to add significant power to your customer retention approach. Thu, 03 Dec 2009 10:44:37 +0000 Content https://mercurifinance.jellycast.com/node/38 jellycast https://mercurifinance.jellycast.com/node/38 No Podcast 00:11:49 The Role of Analysis in Customer Retention https://mercurifinance.jellycast.com/node/37 Richard Higham explains the importance of knowing your starting point before planning your customer retention approach. Listen to Richard's robust arguments in favour of customer analysis. Thu, 03 Dec 2009 10:37:10 +0000 Content https://mercurifinance.jellycast.com/node/37 jellycast https://mercurifinance.jellycast.com/node/37 No Podcast 00:11:28